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Where
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Emergency Assist 991

 

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A little History about where we started

Emergency Assist 991 formally known as Netcare 991 is a 100% citizen owned company that was officially launched in April 2003.  As a result of a joint venture between an international company, namely Netcare 911 South Africa two citizen investors being businessmen Tumelo Pabalinga and Simon Modisaeman. After buying out the NetCare 911 South Africa shareholding in 2008, the company rebranded from NetCare 911 to Emergency Assist 991. The company then became a 100% fully citizen owned, with two local shareholders being equal partners in the business.

Emergency Assist 991 Services

Emergency Assist 991 offers fully integrated, world-class:

EA991 has invested heavily in infrastructure capabilities and, in return demands a high standard of performance accountability. The company is dedicated to achieving and maintaining the highest standards in every facet of operations. Protocols, training, equipment and staff are constantly updated. Our Company strives to offer the best optimal response times and technical expertise beyond international standards.

Our Competencies:

Draw on a wide skills set and knowledge base in advising and delivering on roadside assistance services.

Offer telephonic support lines from our 24 hour Response Call Centre located in Gaborone.

The following infrastructural attributes make us the preferred emergency service provider.

  • We have a strong track record of practical experience in Botswana in the provision of emergency assistance solutions.
  • An established culture in delivering a high standard of emergency professional services and being performance-measured against objective standards.
  • Audited approach to clinical medicine with continuous medical education for all staff members.
  • The capacity to deliver on the entire emergency service package, including training programmes and organisational support necessary to sustain the services.
  • A team of doctors, nurses, paramedics, technicians and call centre agents selected in the business are technically well qualified.  They are leaders in their respective fields so that the client receives only the best quality service.
  • Investment in self-owned and managed resources as means of controlling end-product service quality, optimum response performance and resource availability.

We have developed an integrated marketing strategy to promote products into a seamless product grouping being:

  • Roadside assistance cover
  • Call centre assistance services
  • Emergency Medical Assistance services
  • First Aid Training

Our Client base currently comprises of individuals, group schemes i.e medical aid, insurance companies, financial institutions and private organizations.

What Emergency Assist 991 strives for:

VISION

To be recognized as the best and most reliable Emergency Assistance company in the market.

MISSION

We render 24/7 world class emergency assistance by providing emergency medical services and roadside assistance, all supported by a state of art emergency call centre and life support training.

 VALUES

  • Reliable
  • Exceeding customer expectations
  • Compassionate
  • Open and transparent
  • Innovative
  • Team oriented

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