We have a simple business ethos, “Look after your employees, they will look after your clients”. Our human capital is our most valuable resource. We have taken a deliberate approach to hire the right people with excellent product knowledge and high order social and interpersonal skills.
We have built a service culture that involves listening attentively to our customers in order to weed out their needs versus their desires. Our staff prides itself in these values they embody.
Chartered Insurance Brokers was founded and incorporated in 2010 under the Botswana Companies Act and was licensed by Non-Bank Financial Institution Regulatory Authority (NBFIRA) under Insurance Act (cap 46.1) of the Republic of Botswana effective from 1st March 2012. It is a 100%-owned subsidiary of BTU Business. Our products cover both short and long term insurance underwritten by a number of insurance companies. Our clients are companies, the general public and BTU members. Being a wholly-owned subsidiary of MPI, CIB already has a captive market of 22,000 Botswana Teachers Union (BTU) members.
From infancy to the present time, we have retained the credo, “CUSTOMER FOCUSED”. Today, CIB is a dynamic broker firm known for its independence, competence, integrity and competitiveness. CIB has grown to be one of the major composite insurance broker houses in Botswana whose growth can primarily be ascribed to loyal, enthusiastic and energetic people.