Find a Botswana public office by service

Start with the task you need to complete. Use the government directory to find the ministry, court, police station or service office, then follow the official source for application steps. The national headquarters can direct you to the relevant branch if the service is handled by a district or regional office.

• Government listings
• Ministries
• Police stations
• Magistrate courts
• Public services guide
• Omang and civil registration office
• Passport and immigration office

Before you contact a provider

Find the right office for Omang or passports

For national identity enquiries, use the Department of Civil and National Registration profile. For passports, use the Department of Immigration and Citizenship profile. Both official service pages give their headquarters contact details. Confirm which branch handles your application and check the official instructions for documents and payment before visiting. The directory points you to the service, while the relevant office handles the application.

Confirm the physical entrance before travelling

Check whether the listed address identifies a physical location or a postal address. Where only a postal address is available, call for the street, plot or building name and a suitable entrance. Ask whether the office has separate hours for enquiries, applications and collections. If an appointment is needed, record the date, location and reference number. Use a court registry for court enquiries and the relevant police contact for police services.

Use official contacts for licences and utilities

For driving licences, use the Government of Botswana’s service information or the Department of Road Transport Services portal. For electricity or water enquiries, use the official customer contact for the relevant utility. Prepare the information the service asks for, such as your reference or account number, and submit personal documents only through the official route. If the directory shows an older number, send KgweboKard a correction with the current official source.

Frequently asked questions

Which offices handle Omang and passport enquiries?

The Department of Civil and National Registration handles Omang enquiries. The Department of Immigration and Citizenship handles passports. Use their official service links to find the appropriate branch.

Can I visit an office using its postal address?

Ask the office for its physical location, entrance and service hours before travelling.

Where should I check current application requirements?

Use the responsible government department’s service page or office. Confirm the requirements with it before paying or submitting documents.

Official information

• Official Omang information
• Official passport information
• Driver licensing services
• Botswana Power Corporation
• Water Utilities Corporation

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