Water Utilities Corporation
The Water Utilities Corporation (WUC) is a parastatal organization wholly owned by the Botswana Government. It was established in 1970 by an Act of Parliament (Laws of Botswana Cap: 74:02) with a mandate to manage a single project for the supply and distribution of water in what was then called the Shashe Development Area.
The mandate involved planning, constructing, operating, treating, maintaining and distributing water resources in the country’s urban centres and other areas as mandated by the Botswana Government. It also involved the supply of bulk water to the then Department of Water Affairs and various Local Authorities for onward distribution to villages and settlements in the country.
Between 2009 and 2013, the water sector was restructured. Resultantly, the Corporation was given a new mandate to supply potable water to all urban centres and villages in the country, as well as to manage wastewater and sanitation services. The rationalisation programme, dubbed Water Sector Reforms (WSR), resulted from a study to rationalise the water sector in Botswana and ensure uniform service levels. The provision of uniform service levels as well as the upgrading of water infrastructure, however, remains a long-term assignment that the Corporation is pursuing.
The WSR commencement and implementation increased the Corporation’s customer base from 80,000 in 2009, when the programme began, to over 350,000 to date. This translates to an annual supply of …million cubic metres of potable water to WUC customer base.
The Corporation’s has an asset base valued at over P8 billion which comprises nine dams: Gaborone, Nnywane, Bokaa, Shashe, Letsibogo, Ntimbale, Dikgatlhong, Thune and Lotsane. The Corporation also owns the North South Carrier Scheme I (NSCI), which includes a 360 km long pipeline, water treatment plants, associated pump stations and break pressure tanks. Other assets include wastewater treatment facilities.
Vision
We will be a leading water utility service provider by 2022
Mission Statement
Mission
We are a service provider that strives to guarantee an efficient and responsible supply of high-quality potable water and wastewater management services, which supports the social and economic development of Botswana.
Values
Customer-First
Our customers are our first priority, driving the decision-making and the way in which we carry out our duties
Innovative
We apply practical and contemporary solutions to our service delivery, while remaining grounded in our markets and customer needs.
Team work
We have a collaborative approach to work that always strives to provide the best solutions to the customers
Reliability
We do what we promise in our relationships with our colleagues, stakeholders and customers, and we are consistent in the delivery of our services and work
Integrity
We will conduct our business in a trustworthy, honest, and ethical manner
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