Guide reviewed 7 November 2026. Confirm current contact details and service arrangements directly with the provider.
Vehicle enquiries become more useful when the supplier or workshop receives the right identification and a clear description of the problem. Two cars with a similar model name may use different parts, and a repair estimate may exclude work that can only be assessed after inspection. KgweboKard's automotive categories and town pages provide contacts in Gaborone, Mogoditshane and other locations. Use this guide to prepare a shortlist and compare the proposed work. A directory listing does not certify a workshop, establish insurance approval or guarantee that a part is genuine.
Identify the correct spare before paying
Give the supplier the make, model, year and relevant identification or part reference. Share sensitive vehicle documents only through an appropriate route with the selected business. Ask the supplier to confirm compatibility and explain whether the item is original, aftermarket, refurbished or used. Those descriptions have different implications for condition, warranty and price. A photograph or approximate dimension may help an enquiry, but it should not replace a compatibility check.
Confirm stock status, collection or delivery and what happens if the item does not fit. Ask whether packaging must remain sealed for a return and whether electrical or special-order items have different conditions. Retain the invoice and agreed part reference for installation and any later query.
Separate diagnosis from the repair authorisation
Describe the symptoms, warning indications and when the problem occurs. Ask whether the workshop charges for inspection or diagnosis and whether that fee is included in a later repair. Request a written estimate identifying labour, parts, outsourced work and taxes where applicable. Agree on how additional work will be approved if inspection reveals a further issue. Do not assume that leaving a vehicle for assessment authorises every suggested repair.
For panel beating, painting or glass work, ask what preparation, materials and finishing are included. If an insurer is involved, confirm the insurer's own process before instructing work. A workshop's directory description does not establish that a particular claim or repairer will be accepted.
Plan collection, follow-up and fleet records
Confirm the expected completion time and how the workshop will communicate a delay. Ask what testing or checks form part of the handover and whether replaced parts can be made available where appropriate. Keep the job card, invoice and warranty terms together. If a follow-up visit is required, establish the timing and who pays for related work. Raise an unresolved concern with the provider using the documented scope and observations.
Fleet managers should use a consistent authorisation process, record mileage and keep maintenance information by vehicle. For hire, towing, tracking or clearance services, make a separate enquiry with the relevant provider and confirm its terms. Use BURS's official information for customs-related vehicle questions rather than inferring a rule or charge from a generic automotive listing.
Frequently asked questions
What information helps a spares supplier identify a part?
Provide the vehicle model, year and relevant identification or part reference. Ask for compatibility confirmation and the return conditions before payment.
Does a diagnosis fee cover the repair?
Not necessarily. Confirm the assessment charge and obtain authorisation terms for the actual repair and any additional work.
Does a panel-beater listing prove insurer approval?
No. Check the insurer's current claim and repairer requirements directly before arranging work on a claim.
Directory contacts and further information
Start with the relevant KgweboKard directory. Use these links to build an enquiry list and confirm current services directly.
Browse Automotive, Auto Spares, Auto repairs, Gaborone directory, Mogoditshane directory.
Directory profiles to contact: Powerglo, HIGH BLOSSOM (PTY) LTD, Car World. These are contact starting points, without an independent endorsement or availability guarantee.
Official and primary information: BURS: official customs information.
Continue with all Botswana buyer guides, contact KgweboKard or compare listing plans.
